The Legal stuff is at the bottom of this page, Good and bad stuff are the simple points you need to know.
The Good Stuff!
We always give a full vat receipt and offer a 30 day satisfaction guarantee. Not happy with the results of the repair, we will refund you what you paid us within 30 days.
90 day Guarantee on all repairs, should the fault reoccur with in 90 days, we will rework the job at no additional cost to you. (This excludes additional customer damage, or reinfection with a virus, unfortunately we cant guarantee you wont drop your phone again, or open that dodgy email a second time.)
We all ways use brand new parts, so we know we can stand over them.
The Bad Stuff!
We have a 90 day collection policy on repairs, If your device is not collected within 90 days we may have to sell it to recoup cost of repair, or if its completely broken send it to the great recycling centre in the sky. We just don’t have the space to keep all un repaired and uncollected devices.
We cant guarantee your data. We strongly advise that your devices are backed up before bringing them to us. Computers and electronics are fragile things and if your bringing it to us its because you feel something not right. We take all reasonable precautions to protect your data to the best of our ability but cant guarantee your device wont give up the ghost while being worked on. If we have to take steps to erase your information, we will always ask you first.
Water damage and drop damage are more complex repairs than may first appear. The nature of water damage means that there can be multiple simultaneous faults on the device caused by corrosion of tiny electrical components. to repair this we need to remove the corrosion, which sometimes can completely break damaged connections causing further faults to appear. Even if your device only has a few small issues after water damage corrosion over time can weaken connections and we just cant guarantee your device will survive the surgery.
Drop damage can cause micro cracking on the circuit board of the device, these connections are so small and so fragile that even though the connection may be holding when you bring in the device, the simple and necessary process of dismantling the device can be the straw that breaks the camels back, rendering the device beyond repair. This is not due to any mis handling or negligence it is simply not being able to predict the unseen damage inside the device. For example if you hit a huge pothole and blow your tyre, you wouldn’t hold the mechanic responsible for breaking your suspension if the was unseen damage to it caused by the impact. (Silver Lining if you device does develop an additional fault within 30 days we will refund your repair and take our parts back)
The Legal Stuff!
1. Agreement for repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your electronic device, mobile phone, laptop or desktop computer.
1.2 Reference to “us”, “we” and “our” refer to Sentinel Computers Limited and references to “you” and “your” are references to you, the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you book in your device and receive your job ticket and shall continue until we have repaired or otherwise returned your Equipment (“Services”), whichever is sooner, and received any payment due from you.
2.2 We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.
2.3 We carry out diagnostics on your device prior to repair and will contact you in the event of our diagnosis differing from your initial description of faults. We accept no responsibility for unseen internal damage on commencing diagnosis of your device. Be it caused by previous repair, drop damage liquid damage or other circumstances which are beyond our control.
2.4 Water and drop damaged devices that are partially functioning may during the course of diagnosis or attempted repair become inoperable due unseen damage and movement of required components during repair. We will not be held responsible for a device becoming beyond economical repair during assessment or attempted repair unless damaged through negligence or willful misconduct.
2.5 Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.
2.6 We shall notify you when the Equipment has been repaired and is available for collection. If you do not collect the Equipment within 90 days of notification, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.
2.8 Our out of warranty/chargeable repairs are guaranteed for 90 days from the date the Equipment is ready for collection. If the same fault should re-occur we will repair if free of charge. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. All warranty repairs are subject to manufacturers warranty dates.
2.9 We may in certain circumstances send your Equipment to another repair centre and sub-contract the repair work to a third party.
2.10 All charges will be subject to VAT and any other government taxes or duties as applicable.
2.11 We are a third party repair centre and our actions on your device may void manufactures warranty and insurance cover, We will not be held responsible for this.
3. Additional terms for warranty repairs
3.1 Where repair is to be carried out under a relevant guarantee or warranty, we may ask you to provide sufficient proof of any guarantee or warranty.
3.2 If your Equipment is beyond economic repair, we may at our absolute discretion replace your Equipment with a suitable equivalent rather than carry out repair works.
3.3 If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair under the terms as set in clause 4. We will endeavour to notify you of any such charge prior to undertaking any work.
3.4 If you provide misinformation to Sentinel Computers regarding the age of your device, resulting in an expired warranty, Sentinel Computers may charge a €15.00 diagnosis fee.
4. Additional terms for chargeable repairs
4.1 If the repair to your Equipment is not covered by a guarantee or warranty or the nature of the repair is beyond any terms of your guarantee or warranty we will charge you for the repair in accordance with the terms of this Agreement.
4.2 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
4.3 The cost of repair may not fall within our standard charges where the Equipment is not generally supported by us, Equipment repairs are sub-contracted or the nature of repair is not within our standard rates of repair. In this event, we will provide you with an estimate of the cost of repair and we will not repair the Equipment until we have received your acceptance of that estimate.
4.4 If we are unable to repair your Equipment, no fault is found on your Equipment or you do not accept our estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
4.5 We may keep your Equipment until all charges payable have been paid. [We may also charge an additional fee for storage of your Equipment.
5.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.
5.2 If, through our negligence or willful misconduct, we damage the Equipment beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Equipment.
5.3 Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
5.4 Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 2007; or (d) fraudulent misrepresentation.
5.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.
5.6 Except as expressly provided in this Agreement, all representations, conditions and warranties, whether expressed or implied (by statute or otherwise) are excluded to the fullest extent permitted by law.
5.7 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
6. Data Protection
6.1 We ask for your name and address and the other details so that we can notify you when your Equipment has been repaired and so we can give you an efficient after-sales service. We may also send you text messages from time to time to alert you to new services that we may provide. by using these Services you consent to our use of your Personal Information as described. If you do not wish to receive text messages at any time you should write to us at Sentinel Computers Limited, Unit1 Chapel Lane East, Ballincollig, Co.Cork.
7.1 We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
7.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
7.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
7.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
7.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not effect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
7.6 Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 2001.
7.7 This Agreement shall be governed by the laws of Ireland and shall be subject to the exclusive jurisdiction of the Irish Courts.